FAQ - Waikiki Resort Hotel

General Information

Waikiki Resort Hotel has a mandatory daily amenity charge of $45 + tax USD per room which will be collected at the hotel at check-out. The amenity charge entitles each guest to the following benefits (subject to change):

Pool deck on the 2nd floor, open from 7 am to 9 pm daily (subject to weather)
Wi-Fi internet access throughout the property
Daily in-room coffee and tea
Complimentary use of beach towels
Complimentary cultural & wellness activities
Filtered water refill station in the lobby and on the 2nd floor
Access to on-site fitness center and game room

Should you have any questions about our amenity charge, please contact us at hotel@waikikiresort.com

Accommodations

We are a completely non-smoking hotel. Smoking is not allowed anywhere inside our hotel, including guest rooms and balconies. There is a designated smoking area located outdoors, adjacent to the side entrance of our hotel. The Waikiki Resort Hotel proudly follows the "Hawaii's Smoke-Free Workplace and Public Places Law" which prohibits smoking in all enclosed or partially enclosed spaces open to the public.

Reservations & Policies

For each room, the first night’s room charge plus tax will be charged to your credit card at the time of booking. This deposit is refundable if you cancel your reservation before the cancellation deadline: If your stay falls between January 5 and December 23, your cancellation deadline is 3 days before your arrival date. If any night during your stay falls between December 24 through January 4, your cancellation deadline is 30 days before your arrival date. If you are booked on a non-refundable rate plan, such as “Pay Now & Save”, your reservation is not cancellable. Deposit and cancellation policies may be subject to change without prior notice.

Transportation

A taxi from the airport may cost between US$50 - US$60 one way per taxi, and take about 25-35 minutes, depending on traffic. An airport shuttle bus will cost approximately US$18 - US$25 per person, and it may take about 45 minutes to reach the hotel due to making multiple stops. Rideshare apps are another option—pickup points can be found on the departure level at the airport.

Frequently Asked Questions

General Information

Is there an amenity charge?

What are the check-in and check-out times at your hotel?

Can I request an early check-in or late check-out?

What are your Front Desk hours?

Do you offer complimentary Wi-Fi?

Is parking available and how much do you charge for parking?

Accommodations

Do the rooms and property include Wi-Fi access?

Do you offer ADA-compliant rooms?

Do you offer connecting rooms?

Do you have smoking rooms?

What is the maximum occupancy per room?

Are safes available in your guest rooms?

What type of bedding is offered in your rooms?

Reservations & Policies

How do I reserve a room at your hotel?

What are your Deposit & Cancellation Policies?

Can I book more than one room at a time?

Will I be guaranteed that my room will have the bed type or specific location requested?

What is the minimum age to stay at your hotel?

What must I present when I check-in?

Transportation

How do I get from the airport to your hotel?

Do you offer airport transportation?

What are the driving directions from Honolulu International Airport to your hotel?