Our Clean Promise in Action
Our Commitment to “E Noho Palekana (Stay Safe)”

Your Health and Safety is Our Top Priority

  • Guests, vendors, and employees are required to wear face masks throughout the property.

  • The Safe Travels Program is mandatory for all travelers. For questions or issues with the app, click here.

  • Vaccination Exception Program: Beginning July 8th, 2021, Travelers vaccinated in the U.S. or U.S. Territories may participate in the exception program on the 15th day after their second dose of Pfizer or Moderna Vaccine, or starting the 15th day after their single dose of Johnson & Johnson. Upon arriving in Hawaii, you will be required to upload a picture of your vaccine card and have the physical card on you via Safe Travels Hawaii

  • Pre-Travel Testing Option without Vaccination: Pre-travel testing option will allow travelers to bypass the 10-day quarantine. Travelers must have a valid negative test result within 72 hours prior to arrival and show proof of the negative test result to be exempt from the State of Hawaii mandatory 10-day quarantine. Otherwise, all travelers from out of state will require 10-day quarantine. Please click here for details.


Latest Local and National COVID-19 Information


Check-In & Check-Out Experience

  • Hand sanitizing stations located in the lobby

  • Front Desk counter equipped with Plexiglass Shields

  • Thermal cameras for temperature tests

  • All employees required to practice good hygiene habits 

  • All guest touchpoints will be sanitized after each transaction including credit card devices, pens, and countertop

  • Room keys are discarded after guest use, only new keys are issued

  • Express Checkout service without the interaction of the Front Desk

  • Bellmen to sanitize bell carts between each delivery


Room Cleanliness & Hygiene

  • Employees to be wearing PPE (Personal Protective Equipment) at all times

  • Following CDC guidelines for enhanced cleaning procedures and protocols

  • Pens, pads, and guest compendium have been removed but are available upon request

  • Electrostatic sprayers will be used to treat each room

  • HVAC filter installed in air handling units for enhanced cleaning measures


Public Areas

  • Increased cleaning regiment on high contact areas such as handrails, elevator buttons, doorknobs, & countertops

  • Elevators to use 1 per household or up to 4 people 

  • Electrostatic sprayers will be used in our common areas

  • Proper signage for social distancing, wearing a mask, and washing hands placed in the lobby

  • Hand sanitizing stations throughout the property 

  • Water dispenser in the lobby is touchless and operated by using a foot pedal