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Our Clean Promise in Action

Your Health & Safety is Our Top Priority
  • Guests, vendors, and employees are required to wear face masks throughout the property.

  • The Safe Travels Program is mandatory for all travelers. For questions or issues with the app, click here.

  • Pre-Travel Testing Option: Beginning October 15, 2020, a pre-travel testing option will allow travelers to bypass the 10-day quarantine. Travelers must have a valid negative test result within 72 hours prior to arrival and show proof of the negative test result to be exempt from the State of Hawaii mandatory 10-day quarantine. Otherwise, all travelers from out-of-state will require 10-day quarantine. Please click here for details.

To learn more about local and national up-to-date COVID-19 information, please visit:

  • State of Hawaii Department of Health:  

https://health.hawaii.gov/coronavirusdisease2019/

  • Hawaii Tourism Authority:

https://www.hawaiitourismauthority.org/covid-19-updates/

  • Centers for Disease Control and Prevention (CDC):

https://www.cdc.gov/coronavirus/2019-ncov/index.html

Our commitment to “E Noho Palekana (stay safe)”

Check-in & Check-out

  • Hand sanitizing stations located in the lobby

  • Front Desk counter equipped with Plexiglass Shields

  • Thermal cameras for temperature tests

  • All employees required to practice good hygiene habits 

  • All guest touchpoints will be sanitized after each transaction including credit card devices, pens, and countertop

  • Room keys are discarded after guest use, only new keys are issued

  • Express Checkout service without the interaction of the Front Desk

  • Bellmen to sanitize bell carts between each delivery

Rooms Hygiene

  • Employees to be wearing PPE (Personal Protective Equipment) at all times

  • Following CDC guidelines for enhanced cleaning procedures and protocols

  • Beach towels placed in the room 

  • Guaranteed cleanroom safety sticker seal 

  • Amenities will be placed in a sealed plastic bag

  • Pens, pads, and guest compendium have been removed but available upon request

  • Each room will be left vacant for 72 hours between guest stays

  • Electrostatic sprayers will be used to treat each room

  • HVAC filter installed in air handling units for enhanced cleaning measures 

Public Area

  • Increased cleaning regiment on high contact areas such as handrails, elevator buttons, doorknobs, & countertops

  • Elevators to use 1 per household or up to 3 people 

  • Electrostatic sprayers will be used in our common areas

  • Proper signage for social distancing, wearing a mask, and washing hands placed in the lobby

  • Hand sanitizing stations throughout the property 

  • Water dispenser in the lobby is touchless by using a foot pedal 

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