Frequently Asked Questions

Have a question? Our website has a wealth of information, but we know you may still have unanswered questions.  See our FAQs for answers to frequently asked questions. Still don’t see the information you need? Contact us by email.

Select a category below:


General Information                   [back to top]

Q:      Is there a resort fee?

We currently do not charge a resort fee.

Q:      What are the check-in and check-out times at your hotel?

Our check in time is 3:00 pm and check out is 11:00 am.

Q:      Can I request an early check in or late check out?

Early check-in may be requested, however it is based on availability.  If early check-in is not available, our bellmen will be happy to store your luggage until you are able to check-in.  Late check-outs may be also requested, and is also based on availability.  If available, a late check-out fee will apply, which is usually 50% of the room rate, up until 6:00 pm. If not available, our bellmen will be happy to store your luggage up until 10:00 pm in the evening.

Q:      What are your Front Desk hours?

Our front desk operates around the clock, 24 hours a day.

Q:      Do you offer  complimentary Wi-Fi?

Our hotel offers complimentary Wi-Fi in the hotel’s lobby.  There is a nominal fee for using Wi-Fi in the guest rooms.  We have a business center with 3 computers, offering usage for a fee. Each computer offers complimentary printing of airline boarding passes.

Q:      Is parking available and how much do you charge for parking?

Overnight self-parking is available for registered hotel guests at $22 per day (subject to change in the future).  We do not have valet parking.


Accommodations                       [back to top]

Q:       Do the rooms include internet access? If not where can I get internet access?

High-speed Wi-Fi access is available in our guest rooms for a fee of US$10.42 per day per device (fee is subject to change). Wi-Fi access is complimentary in the hotel’s lobby.  Our hotel also has a business center in the lobby offering Wi-Fi access with usage fees.

Q:       Do you offer ADA rooms? 

Some of our rooms can accommodate wheelchair access and maneuverability, and have grab-bars in the tub or shower.  ADA rooms are limited, so please contact us to let us know if you will need an ADA room.

Q:       Do you offer connecting rooms?

Yes, we offer some connecting rooms.  Please let us know if you would like to request connecting rooms.  Or, another option is to reserve our Family Room.  Our Family Room, which has a total of 4 double beds, consists of 2 connecting City View bedrooms. 

Q:       Do you have smoking rooms?

We are a completely non-smoking hotel.  Smoking is not allowed anywhere inside our hotel, including guest rooms and balconies.  There is a designated smoking area located outdoors, adjacent to the side entrance of our hotel.

Q:       What is the maximum occupancy per room?

Four people (adults and children). For room details, please visit our Accommodations page.

Q:       Are safes available in your guest rooms?

Each room is equipped with a safe for securing your valuables.

Q:       What type of bedding is offered in your rooms?

Most of our guest rooms come with either 1 king-size bed or 2 double beds.  For room details, please visit our Accommodations page.


Reservations                        [back to top]

Q:      How do I reserve a room at your hotel?

Reservations can be made by telephone or via our website at www.waikikiresort.com. By telephone, you may call us at 808-922-4911, and select option #1.  If you live in the U.S. or in Canada, you can also call our toll-free number at 800-367-5116.

Q:      What are your Deposit & Cancellation Policies?

For each room, the first night’s room charge plus tax will be charged to your credit card at the time of booking.  This deposit is refundable if you cancel your reservation before the cancellation deadline:

If your stay falls between January 5 and December 25, your cancellation deadline is 3 days before your arrival date. If any night during your stay falls between December 26 through January 4, your cancellation deadline is 30 days before your arrival date.

If you are booked on a non-refundable rate plan, such as “Pay Now & Save”, your reservation is not cancellable.  Deposit and cancellation policies may be subject to change without prior notice.

Q:      Can I book more than one room at a time?

Yes, you can book up to 5 rooms at a time. For group bookings (more than 5 rooms), send us a request for proposal for our best available group pricing.

Q:      Will I be guaranteed that my room will have the bed type or specific location requested?

We will not be able to guarantee the bed type (1 king bed or 2 double beds) or the specific location that you request, however, we will do our best to accommodate your requests based on availability.

Q:      What is the minimum age to stay at your hotel?

18 years old.

Q:      What must I present when I check-in?

You must have your current passport or a valid driver’s license with photo. In addition, you will be asked to present a valid credit card.


Transportation                     [back to top]

Q:       How do I get from the airport to your hotel?

A taxi from the airport will cost between US$40 - US$50 one way per taxi, and take about 25-35 minutes, depending on traffic.  An airport shuttle bus will cost approximately US$14 - US$15 per person, and it may take about 45 minutes to reach hotel, due to frequent stops at other hotels.  Taxis and shuttle buses to Waikiki are both available at the airport. Click here for more transportation information.

Q:      Do you offer airport transportation?

We do not offer transportation to and from the Honolulu International Airport.  However, our bellmen can assist you with shuttle bus or taxi reservations from our hotel to the airport. 

Q:      What are the driving directions from Honolulu International Airport to your hotel?

Click here for driving directions from the Honolulu International Airport to our hotel. Safe driving!