Guest Satisfaction Survey

Tell Us about Your Stay at Our Waikiki Hotel

Waikiki Resort Hotel strives to make your stay at our hotel as satisfying as possible. Please take a moment to complete this guest satisfaction survey and let us know your thoughts about your recent stay. Your comments are important to us and will ensure that we are the top choice among affordable Waikiki hotels. We appreciate you taking the time to share your feedback.

Overall Experience

Overall Impression

Please rate your experience at Waikiki Resort Hotel on the following: Excellent Good Average Fair Poor No Comment
Overall service received
Overall physical condition of this hotel
Appearance of hotel exterior
Condition of lobby and reception area
Please rate your experience with associates at Waikiki Resort Hotel on the following: Excellent Good Average Fair Poor No Comment
Responsiveness to your needs
Professional, courteous attitude
Professional appearance
Knowledge about hotel and local area
Speed of check-in process
Speed of check-out process

About the Guest Room and Room Furnishings

Please rate your experience at Waikiki Resort Hotel on the following: Excellent Good Average Fair Poor No Comment
Overall cleanliness of guest room
Overall physical condition of room & furnishings
Cleanliness and condition of bedding
Comfort of mattress
Comfort of pillows
Cleanliness and condition of carpet
Condition and function of drapes
Function & features of telephone(s)
Overall operation of heating & A/C
Ease of using Internet service
Overall workspace
Lighting in guest room
Feeling of safety and security
Bathroom cleanliness
Physical condition of bathroom
Selection & quality of bath amenities
Lighting in bathroom
Your night’s sleep
Please rate your experience at Waikiki Resort Hotel on the following: Much Better Somewhat Better About the Same Somewhat Worse Much Worse Not Applicable
How did your quality of sleep for this stay compare to similarly priced hotels?

Dining Facilities and Service

Please rate your overall dining experience if you dined in a restaurant at Waikiki Resort Hotel during your stay: Excellent Good Average Fair Poor No Comment
Overall dining experience at Seoul Jung
Overall dining experience at Ilima

Leisure and Spa Facilities

Please rate your experience at Waikiki Resort Hotel on the following: Excellent Good Average Fair Poor No Comment
Pool
Spa

Meeting Facilities & Services

Please rate your experience at Waikiki Resort Hotel if you attended an event at this hotel during your stay: Excellent Good Average Fair Poor No Comment
Comfort of event rooms
Quality of food served at event

Problem Resolution

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